Every member's numbers, not every member's story.

Why a board is where this belongs

A chair's month rests on two things: whether the meeting is substantive, and whether members can see themselves progressing. Both depend on numbers, and numbers are the thing owners bring least reliably. The planning and goal-setting tools a board already uses track progress as the member reports it. That is the right place for the goals. It is a poor place for the weekly figures underneath them, because the member is the one supplying the figures and the member is the bottleneck.

Steward sits beneath the plan, not beside it. The goals stay where they are. The numbers under each goal are pulled from the member's systems on schedule, or asked for from the right person in their business with reminders and an escalation, and shown with their source. Progress comes from real numbers rather than self-reported status. That is what makes the board view worth looking at.

Start with the Monday Audit, at the next meeting

Ask every member to run it before they arrive and bring the printout. It asks, for the eight to twelve numbers they run the business on: who owns it, where it comes from, how often it is late, who chases it, and whether it would stop if they were away for a fortnight. Then two questions about their week: hours spent chasing figures, and decisions that reached them that did not need to.

The score is four parts of twenty-five — ownership, source, reliability, independence — and the working is printed underneath it. Because it is built the same way for everyone, a board can compare scores without anybody's data leaving their laptop. The three findings under the score are usually the most useful twenty minutes of the meeting, because they are written from the member's own answers and nobody in the room can argue with them.

The board view

For members who go on to run Steward, you can be given a read-only view across your board. It shows, per member: the Monday Score and its movement since the last quarter; the scorecard status — how many of their numbers are on track, at risk or off track this week; how many numbers are collected by a system rather than a person; and the size of their “needs you” queue. It does not show the underlying figures unless the member has chosen to share them with you.

• Consent is explicit, per member, and can be withdrawn at any time. Withdrawal removes the member from your view the same day.
• Consent is recorded in the member's Assurance Dossier, so their auditor or insurer can see who could view what, and when.
• You never see credentials, customer data, or a number the member has not approved for sharing.
• The board view is read-only. A chair cannot change a member's targets, owners or processes.

The board view is a pilot feature. It is being built with the first boards rather than ahead of them. [STEVE TO CONFIRM availability and timing]

What it costs

Nothing to the chair or the board. A member who wants Steward takes it on the same published terms as anyone else: £727 a month for the business on a twelve-month minimum, plus £1,200 set-up, with no per-seat charge, no metered agent runs, and assurance and support included for as long as they subscribe. There is no referral fee to the chair: a member who goes ahead is GrowthLift's client and the chair's member, and nothing changes hands between us for the introduction.

Straight answers

Questions from chairs.